FREQUENTLY ASKED QUESTIONS

IF YOU NEED HELP, WE HAVE A LIST OF FREQUENTLY ASKED QUESTIONS AND ANSWERS. WE STRIVE TO GIVE YOU THE BEST BUYING EXPERIENCE POSSIBLE. CLICK A QUESTION BELOW TO VIEW THE ANSWER.

FREQUENTLY ASKED QUESTIONS

  • What is the shipment schedule?

    We will send you photographs of your order being loaded into the shipping container at the factory.
    The shipping container will generally leave port 3-4 days after loading. We will send you a bill of lading and final statement of account within one week of that time. The bill of lading will include the shipping container numbers. You can track your shipping container.
  • Do you supply installation equipment in oversea?

    We are in NanJing city,JiangSu .China.which is very near to Shanghai.From Shanghai,China to our city, it will take 1 hour by air, and 3 hours by fast train.
  • How to control quality?

    All material we use has material certification.
    It goes through a complete quality and assurance control inspection.
    This inspection assures your equipment meets all specifications and is in proper working order before it leaves our facility and arrives at your door.
  • Which material are the equipment made of?

    Stainless steel 304/stainless steel 316L/ C1100 red copper.
  • Do you supply installation equipment in oversea?

    Yes, if need, we can also send our installation engineer to your factory to help you do installation and testing,and you need to provides round-trip ticket and  accommodation for our engineer,the extra salary of one installation engineer is USD100.00/day.
  • How can customer know the processes of order?

    We will take photo or video during manufacturing every two weeks to make customer clear about the order.when goods is finished,we will take more detailed photos or video for inspect.you can also come to our factory to inspect by yourself.
Copyright  2017 EM-INDUSTRY Co., Ltd., Ltd. 
QUALITY
ASSURANCE